New Case Study


Problem Solving at Gardner

Client Overview

Gardner Aerospace’s activities include 5-axis machining, turning, sheet metal fabrication, non-destructive testing, surface treatments, final assembly and kitting. Gardner’s Integrated Logistics Centre (ILC) manages the delivery of the Group’s manufactured and bought-in products to its key customers, either delivered individually or as kits.

The Need

Most of the actions taken to mitigate issues and problems on the shop floor were immediate actions that recovered the situation but did not deal with the root cause of the issue or problem. As a consequence the same issues and problems were re-occurring causing operational disruption.

The Approach

The primary goal was to establish a simple process that the management team and the workforce could use to jointly establish root cause problem solving on a routine basis. The intervention consisted of three steps.


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